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Check-in Options and Locations


Online check-in

Refer here to learn more.

At the airport

You may choose to check in for your flight with us at the airport. You are required to check-in at the airport in person if you are:

  • an unaccompanied minor;
  • a Passenger travelling with an infant; or
  • a Passenger with special need requirements.

In order to check-in at the airport, please proceed to the check-in counter identified for your departure location:

Airport Click for more information
Armidale Main Terminal
Biloela (Thangool) Main Terminal
Brisbane Domestic Terminal, Ground Floor
Canberra Main Terminal, Level 2
Coffs Harbour Main Terminal
Dubbo Main Terminal
Hobart Main Terminal
Inverell Main Terminal
Melbourne (Essendon) Main Terminal
Narrabri Main Terminal
Newcastle Main Terminal
Orange Main Terminal
Sydney Terminal 2 (T2), Counter 25
Tamworth Main Terminal
Wollongong (Shellharbour) Main Terminal

* Check-in cannot be completed at check-in self-service kiosk machines.

In order to complete your check-in, you must present satisfactory photographic identification at the check-in counter. The following are the only acceptable forms of photographic identification:

  • current and valid national passport; or
  • motor vehicle driver’s licence issued under a law of the Commonwealth of Australia or an Australian State or Territory; or
  • a document that identifies you and is issued by:
    • The Commonwealth of Australia; or
    • an Australian State or Territory; or
    • an authority of the Commonwealth of Australia or an Australian State or Territory; or
    • an Aviation security identification card issued by an aircraft or airport Operator.

If you are unable to produce satisfactory photographic identification at the check-in counter, your check-in may be refused.