Check-in Options and Locations
Online check-in
Refer here to learn more.
At the airport
You may choose to check in for your flight with us at the airport. You are required to check-in at the airport in person if you are:
- an unaccompanied minor;
- a Passenger travelling with an infant; or
- a Passenger with special need requirements.
In order to check-in at the airport, please proceed to the check-in counter identified for your departure location:
| Airport | Click for more information |
| Armidale | Main Terminal |
| Biloela (Thangool) | Main Terminal |
| Brisbane | Domestic Terminal, Ground Floor |
| Bundaberg | Main Terminal |
| Canberra | Main Terminal, Level 2 |
| Coffs Harbour | Main Terminal |
| Dubbo | Main Terminal |
| Hobart | Main Terminal |
| Inverell | Main Terminal |
| Melbourne (Tullamarine) | Terminal 4 (T4), Ground Floor |
| Narrabri | Main Terminal |
| Newcastle | Main Terminal |
| Orange | Main Terminal |
| Tamworth | Main Terminal |
| Wollongong (Shellharbour) | Main Terminal |
* Check-in cannot be completed at check-in self-service kiosk machines.
Satisfactory photo identification
If asked to do so you must present satisfactory photographic identification. The following are the only acceptable forms of photographic identification:
- current and valid national passport; or
- motor vehicle driver’s licence issued under a law of the Commonwealth of Australia or an Australian State or Territory; or
- a document that identifies you and is issued by:
- The Commonwealth of Australia; or
- an Australian State or Territory; or
- an authority of the Commonwealth of Australia or an Australian State or Territory; or
- an Aviation security identification card issued by an aircraft or airport Operator.
If you are unable to produce satisfactory photographic identification at the check-in counter, your check-in may be refused. Note that children under the age of 18 travelling with a parent or guardian do not need an appropriate form of identification as long as the parent or guardian has one.
Unaccompanied Minors
For specific requirements and accepted identification refer to Unaccompanied Minors.
