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Travel Health


Link Airways is committed to providing a safe travel environment for our customers and work environment for our employees. Whilst the risk of catching Coronavirus on an aircraft is low, we are sharing some information below to help you feel more informed when travelling. We are also closely monitoring the advice provided from the Australian Government and associated medical authorities and have implemented additional precautionary measures in accordance with official recommendations.

Face masks in the terminal area

Australian State and Territory legislation requires that all individuals must wear a face mask in domestic airports (terminal areas). Whilst exemptions exist for certain medical conditions and children under 12 years old, any person visiting or travelling through a domestic airport must wear a face mask.

Face masks onboard and other measures

All passengers are required to wear face masks whilst on the aircraft. Passengers may provide their own mask (a cloth or surgical mask is acceptable) and additionally will be issued with a free face mask and free small alcohol wipe with which they may clean touch points such as seat belt buckles, tray tables and air vents. Note:

  • The face mask must cover your nose and mouth area and be worn whilst onboard the aircraft.
  • You must ensure that masks are a snug but comfortable fit on the side of the face and are adequately secured.
  • Face masks can be removed to eat and drink, and if directed to do so by Link Airways.
  • We reserve the right to deny carriage for failure to comply with this requirement.

It is essential that passengers adhere to the correct protocols when wearing a face mask, refer to the World Health Organisation.

Face mask exemptions apply for infants and young children under the age of 12 (who may not be able to keep a mask on) and passengers who have a disability or pre-existing medical condition which may prevent them from being able to wear a face mask (such as breathing difficulties or requiring oxygen). If you have a disability or pre-existing medical condition it is your responsibility to present supporting medical documentation to our staff.

Travelling with hand sanitiser

You may bring your own hand sanitiser when you travel. Hand sanitiser is considered a toiletry item, and is permitted to be carried in carry-on luggage and/or checked baggage in restricted quantities. Many hand sanitisers contain flammable liquids as the antiseptic which means there are regulatory restrictions on the quantity permitted to be carried onboard the aircraft. A single item must not exceed 500g/500ml with the total of all toiletry articles, including aerosols and perfumes, not exceeding 2kg/2L. Aerosol and perfume nozzles must be protected, e.g. be fitted with a protective cap.

Protect yourself

The range of simple measures advised by the Australian Department of Health and World Health Organisation are effective even for passengers on a flight: maintaining hand hygiene, covering coughs and sneezes, avoiding touching other people and avoiding travelling if becoming unwell.

Onboard air quality

Our Saab 340B Plus aircraft are equipped High Efficiency Particle Air (HEPA) filters, similar to what is used in hospital environments. These devices filter dust particles and airborne contaminants meaning the supplied air quality on the aircraft is essentially sterile. Our Metro 23 aircraft do not recirculate cabin air which means the airflow through the cabin is continually refreshed from the external atmosphere (negating the requirement for filters).

Aircraft cleaning

We have always maintained high standards when cleaning our aircraft. Our staff are trained with the latest hygiene protocols and we have taken additional precautionary measures including the use of strong disinfectant to sanitize all areas on the aircraft.

More information

You should seek your doctor’s advice if you have flu-like symptoms. For additional information also visit the Australian Department of Health or phone the National Coronavirus Health Information Line on 1800 020080.